Privacy Policy

Effective Date: January 1, 2026
K9cation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information provided by our clients when using our website, mobile applications, services, and facilities.
By using our website, services, or entering our property, you agree to the terms outlined in this Privacy Policy.

Information We Collect
We may collect personal information including, but not limited to:

• Client name, address, email address, and phone number

• Emergency contact information

• Dog information (name, breed, age, vaccination records, medical notes, behavior history)

• Payment and billing information

• Appointment history and service preferences

• Communications sent to or from K9cation (email, text, app messages)

• Photos and videos of dogs and owners (as authorized)

We collect this information through our website, booking systems, Paw Partner app, in-person interactions, and communications with clients.

How We Use Your Information
Information collected is used to:

• Provide daycare, boarding, training, grooming, and related services

• Maintain accurate health, vaccination, and safety records

• Communicate regarding appointments, services, updates, and policies

• Process payments and manage accounts

• Improve our services and client experience

• Comply with Colorado law, PACFA regulations, and insurance requirements

• Share photos or updates as authorized by the client

We do not sell or rent your personal information to third parties.

Communication Consent
By providing your contact information, you consent to receiving communications from K9cation, including:

• Appointment confirmations and reminders

• Service updates and notifications

• Important policy or safety communications

You may opt out of non-essential communications at any time by following unsubscribe instructions or contacting us directly. Transactional and safety-related communications may still be required.

Payment Information
Payment information is processed securely through third-party payment processors. K9cation does not store full credit card numbers or banking details on its servers.
Sharing of Information
We may share information only when necessary:

• With veterinarians or emergency facilities in the event of medical care

• With regulatory agencies if required by law

• With service providers who assist in operating our business (software, payment processing), under confidentiality agreements

We do not disclose personal information for marketing purposes outside of K9cation.

Photos, Videos & Media
With your consent as outlined in our Agreement, K9cation may use photos or videos of dogs and owners for marketing, educational, or promotional purposes. Media may appear on our website, social media platforms, or printed materials.

Data Security
We take reasonable precautions to protect your information from unauthorized access, loss, misuse, or disclosure. While no system can guarantee complete security, we use industry-standard safeguards to protect client data.

Data Retention
Client information is retained only as long as necessary to provide services, meet legal or regulatory requirements, and maintain business records. Records may be retained after services conclude as required by law or for legitimate business purposes.  

Children’s Privacy
K9cation does not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
Your Rights
You may request to:

• Review or update your personal information

• Correct inaccuracies

• Request deletion of non-required data, subject to legal obligations

• Deletion requests:

• Do not apply to records required for safety, regulatory, legal, or dispute purposes

• May be denied at K9cation’s discretion where retention is necessary

Third-Party Links
Our website may contain links to third-party websites or services. K9cation is not responsible for the privacy practices or content of those external sites.  Paw Partner and payment processors is governed by their own privacy policies.

Policy Updates
This Privacy Policy may be updated periodically to reflect changes in laws, technology, or business operations. Updates will be posted on our website with a revised effective date.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
K9cation
Email: k9cation@gmail.com
Phone: 720-546-7837